Recent Posts

Prepare for the Unexpected with our ERP!

11/11/2020 (Permalink)

ERP file SERVPRO's Emergency READY Profile Plan (ERP) App has been developed to help you be ready for whatever happens.

It is critical to remember that preparation is the best defense for your home or business against disastrous storm damages. While it is not always practical to foresee damages, having specific preparations in place, in case of an emergency, can significantly reduce the time it takes for remediation to occur. After all, "Knowing what to do and what to expect in advance is the key to timely mitigation."  

No matter if you're a homeowner or a business owner, "SERVPRO's Emergency READY Profile Plan (ERP) App has been developed to help you be ready for whatever happens." The ERP allows you to "create individual emergency ready profiles for each of your properties, saving you time when minutes count." This app can "help you minimize how water or fire damage affect your home or business."

When you download the ERP app, it is essential to enter detailed information about your properties before any damages occur to them. Doing this allows you to "minimize business interruption" because it provides an "immediate plan of action."

Using the SERVPRO ERP app during an emergency is a simple process. Merely tap on the type of damage you want to report, and a request for remediation is immediately sent to us as a result. Without having to worry about the hassle of knowing your address, email, phone number, or insurance adjuster, we can head straight to your property, to save you valuable minutes of time. 

To further the effectiveness of ERP, you can schedule an appointment with Kimberly Robb, our SMM sales and marketing Manager to fully log your property into our files. We can visit your home or business to create a blueprint of the physical building, making remediation much quicker. From there, we can assess your property for strengths and weaknesses, allowing our techs to immediately go where they need to if an emergency occurs.


Call Us Today - (713) 472-4162

Kimberly Robb, Manager - (281) 520-8197

Questions We Ask Water Damage Customers

11/10/2020 (Permalink)

Leaky pipe The #1 question we ask our customers.

Question #1 – What was the water source?

If you are not aware of the source we will try to help you pinpoint it and we may have to recommend that you call a plumber or a foundation repair company. 

If you do not fix the source first, you risk having to request our services a second time.  Knowing the source will also help us indicate if our crew will be dealing with clean or contaminated water.  As I am sure you are aware, when dealing with contaminated water, there are extra precautions that must be taken for the safety of you, your family (including pets), as well as the safety of our crew responding to your emergency need.

Don't forget to look under your sinks!

11/5/2020 (Permalink)

Moldy sink Check under your sinks!

As we start coming into the cold rainy season here in Texas, moisture can start to build up in areas of your home that have water intrusion. Some examples of water intrusions are from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. If these issues do not get taken care of in a timely manner, they lead to mold growth.  While it is normal for a small amount of mold spores to be present in most environments, once it starts spreading and multiplying, it can become a health risk. The mold typically latches onto organic materials in your home such as wood, paper, drywall and insulation. If your home has excessive humidity, a strong musty odor, or visible mold, call SERVPRO! Our Franchise has trained professionals in mold remediation who can safely restore your home to preloss condition. 

Have Questions? Call Us Today!

Emergency Water Damage Tips

10/22/2020 (Permalink)

Dishwasher flooded Help is on the way!

Having any loss is devastating and responding when you’re in a state of panic is not always easy. When you have a water loss there are some steps you can take to prevent further and secondary damage. Here are some emergency water damage tips that the experts here at SERVPRO of South Pasadena have gathered that can help you take action immediately after a water loss while you wait for our emergency response team to arrive:

  • Shut off the water source if possible.
  • Remove excess water by mopping and blotting.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks under furniture legs.
  • Hang furs and leather goods separately at room temperature.
  • Remove Oriental or other colored rugs from wet carpeting.
  • Do not use a regular vacuum to remove water.
  • Do not turn on ceiling fixtures if the ceiling is wet and keep out of areas where ceilings are sagging from retained water.
  • Do not leave books, magazines, or other colored items on wet carpeting.
  • Most importantly, call SERVPRO of South Pasadena at (713) 472-4162.

What Is Black Mold?

10/15/2020 (Permalink)

Moldy room Keep the humidity out, to avoid mold growth.

Stachybotrys chartarum is the type of mold often called “black mold” or “toxic mold”. Sensational news reports warn about the dangers of black mold and these stories can be alarming and confusing. Any mold in your home should be treated with caution – stay out of affected areas and don’t touch or disturb the mold.

How Do I Tell If It’s Black Mold?

Since many types of mold can produce allergens and irritants, you should contact a qualified mold remediation company regardless of the color or type of mold. In many instances, multiple types of mold can exist in the same house or structure. If you suspect that you have a mold problem, contact SERVPRO of South Pasadena immediately.

Understanding Mold

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

Mold is present almost everywhere, indoors and outdoors.  Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.


Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce toxins harmful to humans and pets.
Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.  Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If You See Signs of Mold, 
Call Us Today – (713) 472-4162

Storm Readiness

10/15/2020 (Permalink)

Power Outages Be Ready!

How do you prepare for a power outage?

Whether it’s stocking up on nonperishable supplies or formulating a plan of action with the rest of the family, there are numerous ways homeowners can ensure they’re ready. One of the steps you may not have considered, however, is to schedule an inspection with a local water and storm damage restoration company. If you’re curious to learn more about power outage preparedness and what you can do, talk with the experts at SERVPRO of South Pasadena. They specialize in storm damage restoration services and will be happy to supply the assistance you’re looking for.

Besides ensuring your home is structurally sound, the water damage restoration experts also recommend the following three tips for power outage preparedness:

  • Create an Emergency Kit: Always have an emergency kit on hand. This should include first aid supplies, light blankets, flashlights, water bottles, energy bars, and other nonperishable essentials to help you survive several hours without electricity.
  • Fill the Gas Tank: Don’t be left stranded with no transportation. Since gas pumps function on electricity, it’s a good idea to fill your vehicle’s tank at least half full, so you can get the entire family to a safe place if need be.
  • Purchase a Generator: If you have appliances or equipment that shouldn’t be without electricity for long periods, then you should consider purchasing a generator. It shouldn’t have to provide electricity for the entire house, but it should have enough power to sustain those few pieces of equipment.

Discover how you can be better prepared for the next power outage by contacting SERVPRO of South Pasadena. They are knowledgeable about storm damages! One of the knowledgeable staff members at SERVPRO of South Pasadena will be available to answer any questions you may have. Visit their website for additional information about their carpet cleaning and storm damage restoration services.

Commercial Cleaning Services

10/15/2020 (Permalink)

Office Commercial Cleaning Services-Call Today!

SERVPRO of South Pasadena is known for fire damage repair and water damage restoration, but you don’t have to wait for disaster to strike to contact them. SERVPRO cleaning services and other commercial services erase the messes of everyday living to keep your office safe and clean.

Everyone in your office will breathe more easily after SERVPRO professionally cleans your carpets, upholstery, and air ducts. Dust and dirt collected in the air and fabrics in your office can aggravate allergies and trap odors. Regular commercial service cleanings extend the life of your carpets and your HVAC system, saving you money in the long term.

If you operate a business, you are responsible for the daily health and safety of your employees. That means providing a clean work environment. From regular maintenance like air duct and carpet cleaning to bigger issues like moisture problems, vandalism, or biohazard cleanup, SERVPRO of South Pasadena can help with the commercial services they offer. You can expect professional commercial service for your office building, hotel, restaurant, or virtually any other business, providing the best impression to your clients with minimal disruption to their service.

SERVPRO technicians aren’t just another cleaning crew. The staff adheres to Institute of Inspection Cleaning and Restoration Certification (IICRC) standards to ensure that you receive the most qualified commercial service possible. SERVPRO technician certifications include Applied Microbial Remediation Technician (AMRT) for mold and sewage remediation and SCI/SPI/SEN Carpet Inspector certification.

Don’t forget that while they are happy to help with regular commercial services, SERVPRO also offers 24-hour emergency service in the unfortunate event of fire, flood, storm damage, and most other types of emergency damage repair and restoration, including emergency fire damage repair and storm damage restoration. To learn more about how SERVPRO of South Pasadena can keep your home or business clean and safe, call them at (713) 472-4162, visit our website, or like us on Facebook!

Tips For Creating a Successful Emergency Ready Plan

10/15/2020 (Permalink)

ERP info and logo Be Prepared!

Emergency Ready Plan

  1. Let the professionals help you. Work with an emergency restoration company for assistance in creating your emergency ready profile.
  2. Identify and label utility shut-off locations.
  3. Identify local utility contact information.
  4. Identify local emergency contact information such as fire, police, and hospital contacts.
  5. Establish main internal contacts for purposes of employee safety and emergency work authorization.

The SERVPRO® Ready Plan is a tool for property managers and owners, both residential and commercial. It allows for the creation of an Emergency READY Profile. Please contact our Commercial Business Development Manager, Kimberly Robb to setup your free Emergency Ready Profile.

(281) 520-8197

As a trusted leader in the restoration industry, SERVPRO of South Pasadena has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. "Like it never even happened." Contact us 24/7 for more information.

Save Your Data From Water Damage With The Assistance of SERVPRO!

9/11/2020 (Permalink)

Flooded room Water damage accumulates quickly and can be detrimental. Contact SERVPRO today for remediation assistance.

Save Your Data From Water Damage With The Assistance of SERVPRO!

In the digital age, your personal data is more important than ever, however, it is also extremely fragile. Water damage can corrupt the data stored on your precious electronics and electronic media. Your paper files, too, are at risk of being completely destroyed by water. Books and documents can be rendered unreadable if left in water for too long. If you have electronics and documents at risk of being lost, then call the professionals at SERVPRO to get on the path to data preservation.

Whether it is paper, electronics, or electronic media, we are experienced in a variety of techniques for saving your property. However, not all types of media were created equal, and some are more difficult than others to save. Paper documents and books are often the most difficult type of media to preserve in the case of water damage. They must be completely frozen and dried through sublimation, where the water affecting the paper is turned from ice into gas.

It should be noted that non-SERVPRO specialty electronics cleaning/repairs services will likely be needed in addition to the services SERVPRO can provide.

We know that your data is important. If your personal data is at risk of being ruined by water damage, then call SERVPRO of South Pasadena at (713) 472-4162 or contact Kimberly Robb for immediate service, (281) 520-8197.

Smell Something Funny? It Might Be Water Damage

9/11/2020 (Permalink)

Smelly House No one wants to find water damages in their new home.

How To Spot Water Damage in Your Home

Do you know when to be worried about a funny smell? Most new homeowners are not water damage specialists, but the human nose is an excellent tool for sniffing out trouble. Your nose is not the only way to spot water damage in your new home. SERVPRO technicians are IICRC certified and can help handle any moisture problems you may discover after moving in.

The sooner you notice a problem, the sooner you can call us to help mitigate ongoing damages. When you notice a problem, a highly trained SERVPRO professional can assess the extent of your damages. We can use our specialized equipment to remedy the issue fast.

What should you keep an eye out for when you do your cleaning? Start at the top. When looking for roof damages, obvious water stains aren't the only problem. Swollen insulation is usually an indication of water retention. Check your flashing (where the roof meets the walls) for cracks and look for missing shingles as well as more obvious signs like holes. Look at door frames and molding. Unusual stains or dark spots on the walls can mean trouble.

Inside, make sure you check your appliances after you move in to be certain they are not leaking where you cannot see easily behind them. Cracked hoses and loose connections can be tricky. Ripples, buckling, and changes in texture can tell you the flooring has a water problem. Remember to trust your nose. If it smells wrong, it probably is.

Outside water damages and mold are often caused by improper drainage. Check your spouts to see that they are clear and make sure you do not have water pooling around the foundation of your new home. At the first sign of damage, you can call SERVPRO.

No one wants to find water damages in their new home. If you do, SERVPRO of South Pasadena is available at (713) 472-4162 24 hours a day. We can make things “Like it never even happened,” so you can relax in your new house.